The checklist
Print it or save it as a PDF and complete it together at handover. This is a proposal for feedback, not an industry standard. General guidance only.
Summary
The short version
Shown in person
Tick each item once you have shown it, not just told the owner.
Done and recorded
Settings, who to call, the next service and who books it, and documents given.
Questions asked
Note what the owner asked in their own words, and anything still unsure.
Owner sign-off
The owner confirms they were shown where everything is and know what is normal and when to call.
Sheet left in the home
Leave the Living with your heat pump sheet in the property.
Just Ask: Heatpump
Just Ask: Heatpump is an independent companion to Visit a Heat Pump and Get a Heat Pump. Built from real installation experience to give honest, practical guidance before you commit. Everything here is about air-to-water air source heat pumps.
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